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Solutions & Services | Business Process Outsourcing

In this ever demanding world, you need to stay abreast with the demands and challenges of customers. To achieve the best possible balance between customer satisfaction and associated costs and efforts, opt for BPO solutions by YMSLI.

Business Process Outsourcing (BPO) is a strategic step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.
Client Challenges

  • Costly, inefficient and ineffective processes leading to revenue loss and increased time-to-market
  • Decentralized and non-standardized operations
  • Limited and non-standard technology deployment with growing maintenance and refresh challenges
  • Limited availability of a skilled pool with the requisite domain knowledge together with high attrition
  • Scarcity of capital

What YMSLI Provides

  • Customer Care Support – Inbound and Outbound
  • Administrative support - Billing, value-add services, service order processing, workforce dispatch, claims
  • Help desk support - Employee helpdesks, customer retention programs
  • Mailing Support: Offering Promotion, Information distribution
  • Data Entry Support: Database Updation & Entry in system 

Customer Care Outsourcing with YMSLI: Our customer service solutions provide quality service through specialized resources adept in dealing with volumes of inbound/outbound customer service. Our experienced representatives utilize best in class tools to provide responses as required by specific businesses.

Administrative Service: YMLSI offers managed services for strategically handling your administrative services such as Billing, claims, HR activities etc.

Help Desk Support: Our help desk support centre can be beneficial if you wish to cater your customers/students/employees on real-time basis.

Mailing support: Connect with your customers directly through their mail inbox and resolve issues listed via Emails.

Data Entry Support:  Add/Update/Delete inventory data or system information with one touch access to YMSLI support services.

We offer support across multiple geographies and in multiple languages and our representatives deliver customer friendly service. Our intelligent reporting helps our clients to gain a competitive advantage by optimizing their core efforts and processes.

Why Choose Us?

  • 24 x 7 x 365 customer service support
  • Multiple channel support (email, social media, web based, phone etc.) enabling customer choice
  • Customer service infrastructure across multiple geographies
  • Easily scalable operations
  • Skilled resources in multiple languages for business specific requirements

Contact Us to know more about our service offerings!

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