Service Support

24x7 support system to improve customer satisfaction

Our Focused Area

By Identifying the customer service requirement, we can start to look at what control & changes to put in place(including Application) and what infrastructure we need to do this.

  • Cloud Support
  • Service support
  • Customer Support
  • To understand what customers are saying about a brand and industry online

  • Strengthen Brand Loyalty

  • Emotional Connect with Internet Community & Yamaha followers

  • Buzz Creation for the Social Media Engagement

  • 30 members certified experts

  • 09 languages English, Hindi, Regional Languages etc.

  • Customer connect with YMSLI customer service

  • Communication with customer

  • Focuses on improving the intersection between customer experience and the product

  • In addition to transactional metrics, it also looks at business-related metrics like net promoter score, customer effort score, and churn

  • Involves technical problem solving, troubleshooting, and finding new solutions and answers

24X7 MONITORING & SUPPORT SERVICE

  • CUSTOMER MANAGEMENT

  • QUALITY MANAGEMENT SYSTEM

  • CYBER SECURITY

  • TECHNOLOGY KNOWLEDGE BASE

  • PATCH MANAGEMENT

  • MONITORING PLATFORM


Deliver value across your
business

Achieve the best possible results, unlock new sources of growth, and lead in your industry.

CAPACITY MANAGEMENT
PREVENTIVE MONITORING
SECURITY ANALYSIS
LOG ANALYSIS APPLICATION & ACCESS LOG

The Intelligent Enterprise powers
best-run businesses

NETWORK/RESOURCES

All security measures are taken to ensure maximum security

OPERATING SYSTEM

Customized dashboard tailored to the selected features

APPLICATIONS

Multiple login credentials for your event team

BACKUP

CRM integration to easily manage all your event leads

Data Center

By Identifying the customer service requirement, we can start to look at what control & changes to put in place(including Application) and what infrastructure we need to do this.

Local

All security measures are taken to ensure maximum security

AWS

Customized dashboard tailored to the selected features

Azure

Multiple login credentials for your event team

OTHER CLOUD PROVIDER

CRM integration to easily manage all your event leads